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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts


ISS Singapore is committed to :
  • Have a systematic approach to QHSE management designed to ensure compliance with the law and other applicable requirements;

  • Measure, review and report QHSE and food safety performance, and set targets for continuous improvement;

  • Control and reduce health, safety, security and terror related risks, and environmental aspects through a hierarchy of controls for the purpose of eliminating hazards, preventing injury / ill health, food poisoning cases and protecting the environment;

  • Identify and mitigate quality risks in all activities at all levels of the organization,

  • Investigate incidents to determine their root causes and take appropriate corrective actions;

  • Reducing the environmental and climate impact of our operations by promoting sustainable processes and products including energy and sustainability awareness;

  • Conserving natural resources by careful management of our own operations;

  • Increasing awareness on energy efficiency and greenhouse gas emissions (GHG) related to our operations;

  • Achieve the level of QHSE performance that meets our customers’ requirements and exceeds their expectations;

  • Optimise business performance without compromising safety, compliance, and capability to manage and respond to security and terror threats;

  • Require our suppliers to manage their QHSE in line with this policy;


  • Ensure consultation and participation of staff which include QHSE performance in the appraisal of staff and rewards accordingly;

  • To minimise the risk of food safety and quality hazards during the handling of the food whilst under ISS operational control; thereby ensuring that the food is safe for consumption.

QHSE Guidelines for Suppliers, Vendors, Contractors and Sub-Contractors

All contractors before undertaking any contracted works for ISS shall read and understand this policy document. Upon agreement to comply with these requirements, contractors shall acknowledge by signing a copy an undertaking form for the policy, promissory form and submit to ISS prior contract awarded.

ISS Representatives who are coordinating the contracting works shall ensure a copy of this policy rule is obtained for his / her contractor and agreement is granted before commencing the works.

Purpose of this policy rule is to outline and allow contractors to understand the health & safety and environmental requirements in ISS before commencing their services.

ISS is committed to environmental protection, minimize the risk of accident on and / or to its property and therefore:

  1. Before any Contractor or Sub-Contractor is allowed to carry out work on and / or to our property the Contractor or Sub-Contractor must understand their statutory duties applicable to the work they have agreed to carry out.
  2. The Contractor must understand his Legal liabilities duties to both his employees, to ISS and our employees, and any other persons who may be affected by a breach of such duties.
  3. We have our own procedures which are available for your perusal and must, at all times, be observed by Contractors, Sub-Contractors and their employees.

To assure that Contractors and / or Sub-Contractors understand their obligations, they shall read this QHSE Guidelines for Suppliers / Vendors / Contractors / Sub-Contractors and sign the undertaking form together with promissory form. This document shall be incorporated into, and form part of, the contract between ISS and the Contractor. A ‘Permit to Work’ must be obtained in circumstances as indicated within this document.

  1. The Contractor shall indemnify and hold harmless to ISS against and from any claim, damage, loss or expense in respect of personal injury, damage to property or any loss (whether caused by negligence or not) which may arise out of or is connected with or in consequence of the carrying out completion or maintenance of the work or which may arise form a breach by the Contractor, Sub-Contractor or their servants or agents (Whether or not in the course of their employment of any of the provisions of this Safety Policy document). Provided nothing herein shall impose any liability upon the Contractor for negligence on the part of the Company or its servants or agents.
  2. The Contractor shall be liable for loss and / or damage to the works (which shall include work executed and all material intended for, delivered to place on or near to the works) for any cause whatsoever. 

Permission and all necessary permits to work must be obtained prior to commencement of work. ISS shall be notified before delivery of any material commences in order that storage facilities can be arranged.  

Contractors are reminded that they are responsible in compliance with the Workplace Safety and Health Act and its subsidiary legislation.

Contractors shall be required to make their employees available for any training which ISS feels is necessary in order for your employees and sub-contractors to perform their duties safely.

ISS may wish to investigate all accidents that occur on its site and expect the co-operation of the Contractor and his employees in ascertaining the true cause in an effort to prevent a similar accident. All accidents must, therefore, be reported to ISS, in instance an accident means any injury to personnel, damage to property, or event which may have led to such an occurrence.

Accidents and Dangerous Occurrences must be reported in accordance with the Workplace Safety and Health Act.

The Contractor is reminded that he has a duty under the Workplace Safety and Health Act to provide safe systems of work for his employees. To this end the Contractor shall comply with all relevant statutory provisions and codes of practice in providing employees with all necessary personal protective equipment.  


Emergency Numbers – In event of emergency / accident, immediately report to ISS staff or call the site security department/command centre to get help immediately.


Work-related injury – If the person is mobile, gets a vehicle and sends for medical treatment immediately. Where Immobilized, get ambulance and render first aid to victim. Estimated SCDF response time is 10 –15 minutes. Report the work injury immediately to ISS Representative.

 c. Fire Emergency - If you spot a fire, try extinguishing with fire extinguisher or hose reel without personal risk, if unable to, immediately activate the manual call point to evacuate persons. Move calmly and quickly to the nearest assembly area.
 d. Personal Protective Equipment – All Contractors are to provide their own protective equipment, tools and devices appropriate for the job. Such equipment includes, but not limited to, eye and face protection, head protection, foot protection, hand protection, hearing protection, respiratory protection, lockout devices, fall protection, harnesses and lifeline, etc.
 e.  Hearing Conservation – To use ear protection where warning sign for hearing protection is required, where the noise level exceeded the legal limit of 85 dBA.
 f.  Confined Space – Any chamber, tank, pit and similar space in which dangerous airborne substances that may cause fire/explosion, toxic gas & oxygen deficiency. Entry into confined space requires workers & supervisor to be trained by Ministry of Manpower and qualified. Consult ISS representatives prior work commencement and application of permit to work must be approved by a competent person.
 g.  Working at Height Permit - Any person performing work that is liable to fall above 2 metres are required to provide means of fall protection and must consult ISS representative for application and approval of work at height permit (if any) from site .
 i.  Hot Work Permit – If any hot work is required, the person conducting the hot work must consult ISS representative for any application of permit and commencement of work is allowed only after approval from site is obtained. All oxy-acetylene equipment is to be equipped with flash back arrester. Any hot work must be provided with a standby extinguisher and Fire Watch.
 j.  Electrical Safety – The use of Earth Leakage Circuit Breaker (ELCB) to be used for any electrical equipment to prevent overloading of electrical equipment, electrical disruption and immediate power cut off cause by any electrical circuit failure. Pre-condition check on ELCB is a pre requirement to ensure functionality.
 k. Lockout / Tagout Procedure – All contractors must comply with lockout procedure to isolate all energy sources and de-energized them. Review procedure with ISS representative / Vendor / Contractor and if in doubt consult the site Safety Officer.
 l. Contractor Equipment – No contractor’s equipment or materials is allowed to block an emergency door, corridors or exit or be placed in a manner as to create a safety hazards (i.e. cables across the roads, within 3m of electrical panels, blocking fire hydrants & extinguishers etc).
 m. Contractor Equipment – All equipments installed, erected and used (e.g. Scaffold, Gondolas, Man lifter, etc.) that are subject to WSH Act and subsidiary regulation must be inspected, approved erected by competent person and issued with a certificates approved by MOM. These equipments shall be accompanied by regular maintenance and checklist inspected by competent person to ensure equipment good condition before use.
 n. Safety Data Sheet (SDS) – SDS must be made available on site, updated before 5 years in accordance to Singapore Standard SS586:2008 & Code of Practice CP98:2008 for all chemicals brought into compound/premises. Submit all SDS to ISS staff for approval before any work commencement.
 o. Risk Assessment – The risk assessment must be signed by Vendor and vetted by ISS  representative, communicated to all workers before work commencement and must be make available at site of work for verification.
 p. Permit-To-Work – A copy of the approved permit to work (for work such as hot work, confined space etc) must be make available and posted at site of work for verification.
 q. Warning Signs and Barricades - The work area should be properly barricaded and warning signs put up prior start of work if safety hazards (such as falling hazards, electrical hazards, fire hazards, etc) are present.
 r.  Hazardous Waste – ISS has a hazardous material waste management program and it complies with the ISO14001 standard. All waste transported and dispose must comply in accordance with the local authorities’ requirement and/or ISS requirement.
 s. Working Late – Any workers working beyond approved permit to work hours must notify the Security for safety reasons.

Vehicle Movement - All Contractors vehicles are required to comply with any traffic restrictions imposed by Customer within the boundary of its property and in locations where those speed limits are not specified then Contractors vehicles must not exceed 20 km/h.

The Contractor shall ensure that all loads are properly secured before movement takes place. 

Reversing of Lorries particularly within buildings is prohibited unless the driver is assisted by a guide whilst so doing.

 u. Life Safety Monitoring Devices – No Live Monitoring devices shall be tempered or isolated without obtaining approval from Customer. Where there is any potential of activating any live monitoring devices during cleaning caused by dust in any area near live devices. Risk Assessment must be conducted and seek approval from Customer prior work commencement.
 v. Cleanroom Equipment – All equipment use for cleaning in cleanroom facility to assure dust free.
 w.  Work Injury Compensation Act – According to the provision under the Act, Contractor whom is employer must ensure insurance coverage in accordance to the law.


All contractors’ workers should be briefed by their foreman or supervisor on the necessary safety & environmental precautions, rules, regulations and safe work procedures prior to the commencement of work in any premises.


All contractors’ workers deployed to work in premises must be adequately competent, trained and qualified to perform his work, especially in the area of safety and working method.
 c. The contractor workers shall be provided with the necessary personal protective equipment (e.g. safety belts, safety glasses, gloves, helmets, safety shoes etc) by their employer. It must be ensured that they are used wherever or whenever required.
 d. Proper work attire must be worn (No slippers, shorts, singlets etc.). Safety shoes are to be worn when in workshops and for renovation work, or where heavy lifting is involved.
 e. Contractors shall ensure safety and environmental related legislation, rules and regulations (e.g. WSH Act, Fire Safety Act, EPMA, etc) are adhered to at all time.
 f.  Improper tapping of electrical power supply is strictly forbidden. No electrical power point should be overloaded. LEW or qualified electrician should be engaged for any electrical work.
 g. All tools and equipment shall be inspected by contractor for good construction and safe working conditions.
 h. Good housekeeping shall be maintained in the work area at all times. All debris and rubbish shall be disposed daily or promptly as and when required in proper manner
 i. Smoking is not allowed except at designated area.
 j. No hazardous/toxic industrial wastes (TIW) are allowed to be discharged to open drains or sewage system and should be properly disposed in the proper TIW containers by a licensed toxic waste collector.
 k. When in doubt regarding any QHSE policies, rules and regulations, please ask for assistance from ISS representative / user.

Contractors who fail to comply with the above conditions may be subjected to work stoppage and till all EHS aspect is complied and approved by ISS Representatives .

Contractors shall carry out their work in accordance with statutory legislations including but not limited to:

The main legal requirements are:

  • Environmental Protection and Management Act and Subsidiary Legislation;
  • Smoking Act and Subsidiary Legislation
  • Environmental Public Health Act and Subsidiary Legislation;
  • Biological Agents and Toxins Act
  • Sewerage and Drainage Act and Subsidiary Legislation;
  • Control of Vectors and Pesticides Act and Subsidiary Legislation;
  • Workplace Safety and Health Act and Subsidiary Legislation;
  • Fire Safety Act and Subsidiary Legislation;
  • Radiation Protection Act and Subsidiary Legislation;
  • Work Injury Compensation Act
  • Workplace Safety and Health (Scaffolds) Regulations 2011  
  • Factories (Safety Training Courses) Order
  • Infectious Diseases Act
  • Workplace Safety & Health (Work at Heights) Regulations 2013

Relevant Code of Practice and Singapore Standards

  • SS 98: Industrial safety helmets (2005)
  • SS 473 - Personal Eye Protectors – Part 1 General Requirements
  • SS 473 - Personal Eye Protectors – Part 2 Selection, Use and Maintenance
  • SS 508 - Specification for Graphical symbols — Safety colours and safety signs
    • Part 1: Design principles for safety signs in workplaces and public areas (2004)
  • SS 508 - Specification for Graphical symbols — Safety colours and safety signs
    • Part 3: Safety signs used in workplaces and public areas (2004)
  • SS 513 - Specification for Personal protective equipment — Footwear
    • Part 1: Safety footwear (2005)
  • SS 513 - Specification for Personal protective equipment — Footwear
    • Part 2: Test methods for footwear (2005)
  • SS 531 - Part 1: Code of Practice for Lighting of Work Places, Indoor
  • SS 531 - Part 2: Code of Practice for Lighting of Work Places, Outdoor
  • SS 531 - Part 3: Code of Practice for Lighting of Work Places, Lighting requirements for safety and security of outdoor work places
  • SS 548 - Code of Practice for Selection, Use, and Maintenance of Respiratory Protective Devices (Formerly CP 74) (2009)
  • SS 549 - Code of Practice for Selection, Use, Care and Maintenance of Hearing Protectors (Formerly CP 76) (2009)
  • SS 568 – Code of Practice for Confined Spaces (Formerly CP 84) (2011)
  • SS 569 – Code of Practice for Manual Handling (Formerly CP 92) (2011)
  • SS 586 - Part 3 - Hazard Communication for Hazardous Chemicals and Dangerous Goods : Preparation of Safety Data Sheets (SDS) (2008)
  • CP 14 - Code of Practice for Scaffolds (1996)
  • CP 20 - Code of Practice for Suspended Scaffolds (1999)
  • CP 88 - Temporary Electrical Installations – Construction and building sites (2001)
  • Code of Practice for Working Safely at Height 2009
  • Code of Practice on WSH Risk Management 2012

Other Requirements

TTSH, NUH, SGH & IMH Health & Safety and Environmental & all applicable procedures Tenancy agreement for Pacific Tech Centre.  

        ISO 9001:2008
        ISO 14001:2004
        OHSAS 18001:2007
        Safety Data Sheet (SDS) 

Additional rules or specific practices shall be provided as necessary.
A copy of Undertaking Form and Promissory Letter to be kept at least 3 years or till contract ends.

2 May 2019

Our Values

Our values are the foundation for all we do. They are shaped and cast through more than 100 years of ISS history.
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