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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Responsibility

Code of conduct

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The ISS Code of Conduct establishes some key principles that apply to all ISS operations and shall guide the behaviour of all employees at ISS.
The ISS Code of Conduct supports the ISS Values and is supplemented by ISS policies, rules and guidelines. The ISS Code of Conduct is part of the terms of employment at ISS.

  • Employees must comply with the law
  • ISS expects its employees to live by the ISS Values: Honesty, Entrepreneurship, Responsibility and Quality,
  • Where no legislation or rules govern personal conduct, each employee must exercise sound judgement and due care
  • Employees must avoid activities that conflict with the interest of ISS and are obliged to disclose a potential conflict of interest to their superior
  • Colleagues, customers, and other business partners must be treated with respect and fairness
  • Discrimination and harassment, including sexual harassment, are unacceptable at ISS
  • ISS employees shall perform their work without the influence of alcohol or drugs
  • Whenever in doubt, employees should raise their questions with a superior or another responsible staff member
  • ISS is against any form of corruption and bribery and committed to combating such practices
  • ISS competes for business on fair terms and solely on the merits of its services
  • Regardless of local practice, any personal payments, kickbacks or bribes between ISS and customers, suppliers or public servants are strictly prohibited
  • It is unacceptable to receive gifts or other gratuities from business partners – unless it is customary in the environment, of modest value and serves a business purpose
  • Compliance with all applicable competition rules and regulations lies at the heart of ISS business practice
  • ISS does not fix prices, allocate services or divide markets with competitors
  • ISS does not collude on tenders with competitors
  • ISS does not discuss competitive issues (such as pricing, discounts, bonuses, sales terms etc.) with competitors
  • ISS will ensure that its suppliers, customers and other business partners are familiar with the ISS Code of Conduct
  • The ISS service delivery will meet agreed standards for quality, health, safety and environment at customer sites
  • Customer privacy is respected and applicable data protected
  • Customer complaints are addressed effectively, and they are considered a valuable contribution to constantly ensuring high levels of service
  • ISS ensures proper working conditions for its employees, including appropriate health and safety standards
  • ISS tolerates no form of discrimination against employees in respect of employment and occupation; all employees are entitled to fair and equal treatment
  • ISS respects the freedom of association and the right to collective bargaining; all employees have the right to join and form trade unions
  • ISS uses no forced or compulsory labour
  • In accordance with international conventions, ISS avoids employing children
  • ISS offers adequate wages that – as a minimum – comply with local agreements and regulations
  • ISS supports the introduction and upholding of minimum wages
  • Employees are offered training opportunities relevant to the function they perform
  • ISS respects employee privacy and protects applicable data accordingly
  • ISS is a signatory to the United Nations Global Compact and is committed to the ten principles of the Compact
  • ISS respects, supports and promotes human rights as stated in the United Nations Declaration of Human Rights and the Core Conventions of the International Labour Organisation
  • ISS operates according to principles of good corporate governance
  • ISS is committed to continuously reducing adverse environmental effects of its operations
  • ISS acts as a good corporate citizen in all societies where it operates
  • The social, environmental and ethical commitments of ISS shall be reflected in all dealings with customers, employees, suppliers and other stakeholders

Our values

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Our values are the foundation for all we do. They are shaped and cast through more than 100 years of ISS history.
Learn more