DK Case - Vivian Heilmann

I started my career as a butcher. I never dreamed I’d be doing what I’m doing now.”

Vivian’s story exemplifies what makes ISS special: Our people – people who go the extra mile and care about the people they support.

Meet Vivian

People empowered to perform

When you partner with ISS, you partner with people who have been recruited and developed to have the best service mindset in the industry. Whether sharing knowledge informally, or turning local best practices into global procedures, our people are dedicated to truly caring for our customers and their people – going the extra mile to make places work better.

Self-delivery brings efficiency and quality

High standards in outsourced service depend on matching the right talent with the right development and service mindset. By looking after our own people to ensure they love working at ISS – rather than outsourcing to non-ISS teams – we can better manage risk, increase operational efficiency and transparency, and control the service quality in a workplace.

Constant learning and development counts

We believe people never stop learning. And we know that upskilled employees – whether they become more specialised or broaden their skillset – enjoy their work more and stay longer. Which is why we constantly invest in our people’s development. At every level of our organisation, our employees are given the care and attention they need to thrive in our culture – so they can make a big impact at yours.

Upskilling teams means more flexibility

By offering variety in skills-building and career development, our people become more flexible across teams. For example, through upskilling people we can offer more support during peak hours in the workplace restaurant by having a receptionist serve as a host during lunch. Or we can have a cleaner who has been trained in maintenance skills help out with basic workplace repairs. This is why customers often feel that ISS brings a “holistic” or “360-degree” approach to the workplace.

Global knowledge

Through development, our people gain the knowledge and skills they need to bring knowledge back into our global community – and back to our customers. Whatever the issue, chances are we’ve encountered it somewhere in the world and we’ve incorporated the solution into our learning and development programmes as well as our standard operating procedures.
US case - plants

Your people are enjoying great food, and you’re also making an impact in terms of sustainability, health and wellbeing.”

One of our head chefs, Matt Yuen, has introduced a more sustainable approach to food services by using more plant-based ingredients and reducing focus on animal products.

Meet Matt

Stories about people, places and planet